Shipping Policy

Shipping Policy

Last Updated: 25-4-2026

Thank you for choosing Phone Repair Pros London for your mobile device and laptop needs. This Shipping Policy outlines our shipping rates, delivery times, and procedures.

Shipping Locations

We ship to:

  • All provinces and territories within Canada
  • International destinations worldwide

Shipping Rates

Within Canada

  • Flat Rate: $20.00 CAD per device
  • Estimated Delivery Time: 3-5 business days from the date of shipment
  • Multiple devices ordered together may incur additional shipping charges (calculated at checkout)

International Shipping (Outside Canada)

  • Shipping Cost: Up to $130.00 CAD per device, depending on destination
  • Exact shipping cost will be calculated at checkout based on your location
  • Estimated Delivery Time: Varies by destination (typically 3-5 business days)
  • Delivery times may be longer for remote or rural areas

Order Processing Time

  • Orders are typically processed within 3-5 business days (Monday-Friday, excluding holidays)
  • Once your order is processed and shipped, you will receive a confirmation email with tracking information
  • Orders placed on weekends or holidays will be processed on the next business day

Shipping Carriers

We partner with reliable shipping carriers to ensure safe and timely delivery of your products.The specific carrier will be selected based on your location and the most efficient shipping method.

Delivery

  • Signature may be required for high-value shipments
  • Please ensure someone is available to receive the package, or provide delivery instructions at checkout
  • If you are not available, the carrier will typically leave a delivery notice with instructions for pickup or rescheduling

Shipping Delays

While we make every effort to ensure timely delivery, please note that:

  • Delivery times are estimates and not guaranteed
  • Delays may occur due to customs clearance (international orders), weather conditions, carrier issues, or other unforeseen circumstances
  • We are not responsible for delays caused by the shipping carrier or customs
  • During peak seasons (holidays, sales events), delivery times may be extended

International Orders

Customs and Import Duties

  • International customers are responsible for all customs duties, taxes, and brokerage fees imposed by their country
  • These fees are not included in the product price or shipping cost
  • Customs processing times vary by country and are beyond our control
  • Please check with your local customs office for information about potential fees

Customs Documentation

  • We provide all necessary customs documentation for international shipments
  • Accurate product descriptions and values are declared for customs purposes

Incorrect or Incomplete Addresses

  • Please double-check your shipping address before completing your order
  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If a package is returned due to an incorrect address, you may be responsible for additional shipping charges to reship the order
  • Address changes after an order has shipped may not be possible

Lost or Damaged Packages

Lost Packages

If your package is marked as delivered but you have not received it:

  1. Check with neighbors or building management
  2. Verify the delivery address in your order confirmation
  3. Contact the shipping carrier using your tracking number
  4. If the package cannot be located, contact us at within working days

Damaged Packages

If your package arrives damaged:

  1. Take photos of the damaged packaging and product
  2. Contact us within 48 hours of delivery
  3. Provide your order number, photos, and description of the damage
  4. We will work with you to resolve the issue

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address
  • Refused delivery
  • Unclaimed package

We will contact you to arrange reshipment. You may be responsible for additional shipping charges.

Order Changes and Cancellations

  • Once an order is placed, we cannot guarantee changes or cancellations
  • If you need to modify your order, contact us immediately.
  • If your order has already shipped, it cannot be changed or cancelled
  • Please refer to our Refund Policy regarding returns

Contact Us

For questions about shipping, tracking, or delivery issues, please contact:

Phone Repair Pros London
Phone: +1 (519) 617 9322

Please include your order number in all correspondence for faster assistance.

Policy Updates

We reserve the right to update this Shipping Policy at any time. The most current version will be posted on our website with the "Last Updated" date.

Thank you for your business. We appreciate your patience and understanding, and we're committed to getting your products to you safely and efficiently.