Refund Policy

Refund Policy

Last Updated: 24-4-2026

At Phone Repair Pros London, we strive to provide high-quality mobile devices and laptops to our customers. Please read this Refund Policy carefully before making a purchase.

No Refunds or Exchanges

All sales are final. We do not offer refunds or exchanges once a purchase has been completed and payment has been processed. This policy applies to all products sold on our website, including mobile devices, laptops, and any accessories.

Why This Policy?

Due to the nature of electronic devices and to ensure the security and authenticity of our products, we maintain a strict no-refund policy. This helps us guarantee that all devices sold are new, unused, and in their original condition.

Before You Purchase

We strongly encourage you to:

  • Carefully review all product specifications, descriptions, and images before completing your purchase
  • Verify that the device model, configuration, and features meet your requirements
  • Double-check your shipping address and contact information
  • Ensure you are ordering the correct quantity
  • Contact us with any questions or concerns before placing your order

Product Quality and Accuracy

We take great care to ensure that:

  • All product descriptions and specifications are accurate
  • Products are properly tested before shipping
  • Items are securely packaged to prevent damage during transit

Defective or Damaged Items

While we do not offer refunds for change of mind or incorrect orders, we stand behind the quality of our products. If you receive an item that is:

  • Defective upon arrival (manufacturing defect)
  • Damaged during shipping (not caused by the carrier)
  • Significantly different from what was described on our website

Please contact us immediately at [Your Contact Email] within 48 hours of receiving your order. You must provide:

  • Your order number
  • Photos of the defective or damaged item
  • A detailed description of the issue

We will review your claim and, if approved, may offer a replacement or store credit at our sole discretion. Please note that this does not constitute a refund policy, and approval is subject to verification.

Shipping Errors

If we ship you an incorrect item due to our error, please contact us within 48 hours of delivery. We will arrange for the correct item to be sent to you or provide store credit, subject to verification of the error.

Non-Returnable Items

The following are examples of items that are not eligible for any consideration:

  • Products damaged due to misuse, accident, or normal wear and tear
  • Items with removed or damaged serial numbers or security seals
  • Products that have been opened, used, or installed
  • Items purchased during special promotions or clearance sales (unless otherwise stated)

How to Contact Us

If you believe you have received a defective or damaged product, or if you have questions about this policy, please contact us:

Phone: +1 (519) 617 9322
Subject Line: Order Issue - [Your Order Number]

Please include your order number, photos of the item, and a detailed description of the problem. Our customer service team will respond within 1-2 business days.

Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. The most current version will always be available on our website. Your purchase constitutes acceptance of this policy.

Agreement

By completing a purchase on Phone Repair Pros London, you acknowledge that you have read, understood, and agree to this Refund Policy.

For questions or concerns, contact us at:

Address: 1100 Commissioners Rd E unit 4B, London, ON N5Z 4W8, Canada
Phone: +1 (519) 617 9322